Frequently Asked Questions
Everything you need to know about ordering from JALIRY — shipping, returns, payment, and more.
Orders & Shipping
How long does shipping take?
We deliver across all of Egypt. Orders to Cairo & Giza arrive in 3–5 business days. Other governorates take 5–7 business days.
What are the shipping costs?
Shipping costs are calculated automatically at checkout based on your delivery address.
How can I track my order?
Once your order ships you will receive a confirmation. Visit our Order Tracking page and enter your order number to check the latest status at any time.
Do you ship internationally?
We currently ship within Egypt only. We are working on expanding to international destinations — stay tuned.
Products
What are JALIRY products made from?
Each product is made from carefully selected premium materials. Full details and specifications are listed on each individual product page.
How do I know the dimensions of a product?
Detailed dimensions and specifications for all our home décor pieces are available on their respective product pages.
Can I inspect the product before paying?
Absolutely. All JALIRY orders are Cash on Delivery (COD). You have the right — and we strongly encourage you — to inspect your item carefully before handing payment to the courier. If anything looks wrong, let us know immediately.
Returns & Exchanges
Can I return my order when the courier delivers it?
Yes — and this is the only time you can return it. All JALIRY orders are Cash on Delivery. When the courier arrives, inspect your item before paying. If anything is wrong — wrong item, damage, or any issue — refuse the delivery on the spot and contact us on WhatsApp immediately. Once you accept the order and pay the courier, we are unable to process a return.
What is your return policy?
Returns are only accepted at the moment of delivery — before you pay and accept the package from the courier. Once the delivery is accepted and payment is made, returns are no longer possible.
What if I receive a damaged or wrong item?
Inspect your order before accepting it. If it arrives damaged or is not what you ordered, refuse the delivery on the spot and message us on WhatsApp. We cannot accept claims after the order has been accepted.
How do I exchange an item?
Exchanges are only possible if you refuse the order at delivery. Once the order is inspected and accepted from the courier, exchanges are not possible.
Payment
What payment methods do you accept?
We accept Cash on Delivery (COD) only. You pay the courier when your order arrives — no advance payment, no card required.
When exactly do I pay?
Payment is collected at your door when the courier hands you the package. Because all orders are COD, you always get to see your item before paying.
Still Have Questions?
Our team is ready to help — chat with us on WhatsApp for the fastest response.
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